1) What is your policy for claims?
Claims if any, concerning the goods shipped shall be filed within 30 days after arrival at destination, supported by an inspection report issued by competent authority. It is understood the sellers shall not be liable for any discrepancy of the goods shipped due to causes from which the insurance company, shipping company, other transportation organization or post office are liable.
2) Do you offer samples?
Yes, we offer samples to our customers in most occasions, with cost of samples and postage/courier charge/shipping cost to be taken by the customer.
3) Do you accept OEM order? Can you put our logo on your products and packages?
Normally, we provide neutral packing. If you want us to put your logo or trademark on products and packages, then you must meet our OEM minimum order quantity(i.e.M.O.Q.) requirements. The OEM M.O.Q. for a definite model number is subject to negotiation with us. And a reasonable charge should occur if you need us to print any labels or logo for you. After getting the written authorization comes from you, we can make the logo/trademark as per your design and instructions.
4) What is your payment term? Do you accept credit card payment?
Sorry, any cheques or credit cards are not acceptable to us. In most occasions we accept payments as follows. For more payment details discussion, please contact our Sales Team.
1. By 100% T/T in advance.
2. At least 30% deposit by T/T, the balance 70% T/T before shipment.(in case order value no less than USD10,000)
3. At least 50% deposit by T/T, the balance 50% T/T against fax copy of B/L.
(in case order value no less than USD10,000, and shipment arranged by our own forwarder)
1.By 100% in advance
2.Please provide us with following information: MTCN, First and last names, City and country and the amount.